Cash Management Platform PayComplete Announces New Leadership Team

Simon James, Co-President, PayComplete

Wilbert Bieleman, Co-President, PayComplete

Wilbert Bieleman, Co-President, PayComplete

PayComplete's unique IOT cloud platform Connect

PayComplete’s unique IOT cloud platform Connect

Simon James and Wilbert Bieleman promoted to co-presidents as Jurgen Leijdekker steps down as CEO

Our platform’s advanced analytics and machine learning allow customers to reduce working cash in the business.”

— Simon James, Global Co-President, PayComplete

MOUNT PROSPECT, ILLINOIS, USA, April 6, 2023/ — Cash management platform PayComplete has today announced a restructure of its leadership team with Simon James and Wilbert Bieleman both promoted to the roles of global co-presidents, replacing Jurgen Leijdekker, who has decided to step down from his role as CEO. Jurgen remains on the board as a non-exec to support the new leadership structure.

Just over three years ago PayComplete consolidated its separate cash-management businesses into a single operation, independent of gaming business SUZOHAPP, and launched an IOT platform ‘Connect’ to provide businesses real-time financial data with the aim of becoming the world’s leading cash-management platform.

Wilbert Bieleman has been promoted from his role as Chief Product Officer into a global leadership role to lead product development and engineering, while Simon James has been promoted from his role as global CCO & CMO to lead all aspects of operations; partnerships, marketing, sales, customer service, operations, people and finance.

“The Connect platform makes us unique” said Bielman “Integrated into many of the world’s leading cash-in-transit businesses, PayComplete remains the only company in the sector able to offer customers provisional credit on cash takings, and we are well positioned to capitalise on our strong position in the market.”

“Our platform’s advanced analytics and machine learning also allow our customers to reduce how much working cash they have in the business, creating obvious efficiencies” added James. “Cash usage has declined in recent years but remains the preferred payment method for many people, and business sectors, and critical for those without access to digital payments.”

PayComplete has made impressive progress towards its goal of becoming the world’s leading cash-management platform, growing by 12% during the pandemic. Having expanded into new global territories, PayComplete now intends to build on its position as market leader in the banking and transport sectors by growing a retail customer base after the launch of its new SPS range in February 2023.

With cash continuing to carry considerable handling costs for businesses across the globe, as a leader in digitising cash and connecting cash with other methods of payment, PayComplete is a growing business in a growth category.



PayComplete is a global cash management platform that provides retailers with cloud-based software, devices and services to modernise and streamline cash-based transactions.

At the core of our business is our manufacturer-agnostic IoT platform for cash transactions that runs on a broad range of devices, including cash recyclers, PoS systems, kiosks, vending machines, smart safes and more.

With a global customer base including retail (Foot Locker, Zara), grocery (Iceland, Carrefour), QSR (Moto, Burger King), leisure (Legoland, Savoy), transportation (TfL, Arriva) and financial service customers, our highly-customisable software, high-quality devices and dedicated customer service support take the chaos out of cash management – reducing costs, eliminating risks & enhancing productivity.

Our platform, supported by partnerships with cash-in-transit businesses, gives retailers the ability to improve cash flows by banking cash at the point of sale, and provides full real-time visibility over the movement of physical cash across any business.

We are a global company with 22 offices in 18 countries across the Americas, EMEA and APAC and more than to 1,000 employees.

Pietro Ferrantino
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